SUPERCREATIVE

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PRIVACY POLICY

Last Updated 15 October 2019


This privacy policy explains how we collect, use and share personal information in the course of our business activities.

Third Party Websites

You might find links to external third party websites on our website. This privacy policy does not apply to your use of a third party site and we are not responsible for the privacy practices of any third party. You should check the privacy policies of any third party websites for information on how these third parties process your personal information.

Policy Summary

In order to provide you with goods and services and protect ourselves and others from malicious activity, Supercreative collects personal data from the users of its sites. This information includes information our users give to us, information we collect as you use our sites as well as some information that is supplemented from third parties. Supercreative has implemented a number of measures to ensure your personal data remains safe when stored by us and when being transferred. You may access your personal data, request a change or correction or request your data be deleted by contacting us via the channels described below. All requests will be facilitated to the amount reasonable and possible without breaching our data retention obligations. You can opt out of our direct marketing at any time by following the unsubscribe link from any of our marketing emails.

1 Introduction

Supercreative ("Supercreative", "we", "us", "our") takes your privacy seriously. We will protect your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains in general terms how we protect the privacy of your personal data and applies to any personal data that we collect from, or about, you. It should be read along with all other Supercreative terms of services found here.

2 The Information We Collect and Hold

Personal data is any information that could directly or indirectly identify you. Under the GDPR, ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.


Information you provide

You may provide us with personal data when you:

Personal data you provide that we store may include, but not be limited to; your email address, your name, your country, your address, other contact details, your business name, your Designer profile picture and description, the last four digits of your credit card and your credit card expiry date. There may be additional information deemed personal data provided by you in briefs, in interactions with other site users or otherwise while using our site, which is stored in our databases. This data may be monitored by us for trouble-shooting or maintenance purposes or if any form of abuse is suspected.

Information we collect

Supercreative will collect your Internet Protocol (IP) address in order to perform certain fraud checks as well as ensuring you are served the correct tax information while using our site. Your IP address helps us identify the relevant tax jurisdiction. Technologies such as “cookies” are used to allow the website to function, to collect useful information about visitors and to help make your user experience better. Cookies enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally, but it does identify your computer. We may allow some of our marketing or technology partners to use cookies on our website to collect non-personally identifying data to assist them. We also collect information about your usage of the site when you are logged in. This will include which pages you visit, products or services that are ordered, payments that are made etc. This activity data is stored in our databases.

Additional information provided by third parties

Supercreative does receive some information from third parties, which is appended to the supplied and collected data. In order to use IP addresses effectively for fraud prevention purposes, location and other data related to the users IP address is received and stored. This allows us to match names for fraud and deliver appropriately addressed correspondence. When payments are processed by our payment processors, some information is provided back to Supercreative including a payment transaction reference number and any information relating to chargebacks and disputes. This information is critical to Supercreative being able to accurately record all financial data and deal with Client queries and disputes.


3 Data Security

We take reasonable steps to protect the personal data we hold from misuse, interference or loss, and from unauthorized access, modification and disclosure. The steps we take to protect personal data include:

Any breach of personal data will be promptly notified to our users and to authorities where relevant.


4 Data Storage and Transfer

Supercreative stores your personal data on servers located in numerous countries including France, the United States, Canada, the United Kingdom, and Germany. 


5 Use of Your Personal Data

Personal data and information collected by us may be used for the following purposes:


6 Disclosing Your Personal Data

We do not sell or rent your personal data to any other company, organisation or person. We may disclose your personal data to:

In these situations, we prohibit the third-party from using personal data about you except for the specific purpose for which we supply it. In addition, we will not disclose your personal data without your consent unless legally required to do so, including but not limited to:


7 Access and Correction of Your Personal Data

The easiest way to access most of your personal data is via your Supercreative account. We will, on request, provide you with access to the personal data we hold about you, unless there is an exception which applies under the GDPRs. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal. You may request updates to your personal data, which we will endeavour to accommodate in ways that do not breach our legal record keeping requirements. The easiest and quickest way to add, edit or update most of your personal data is to log into your Supercreative account and make the changes yourself. If you wish to request a copy of your personal data, make edits to your personal data or request your personal data be deleted, please email your request to ben@supercreative.io. All requests via this channel will be responded to or actioned within one month of receipt. Please note; you may opt out of direct marketing at any time by using the unsubscribe link at the foot of all Supercreative marketing emails.


8 Change of Control

In future, Supercreative may sell, divest or otherwise change ownership of all or part of its business. The data collected and stored by Supercreative could be a part of the assets involved in that change of control. If any future change of ownership is likely to have a material impact on you, with regard to your personal data, then you will be notified of the impending change via email and/or a prominent notice on our site.


9 Changes to this Privacy Policy

We may modify or amend this Privacy Policy as our business requirements or the law changes. Any changes to this Privacy Policy will be updated on the website and become effective when published, so please visit the website periodically to ensure that you have our most current privacy policy.


10 Contact Details

If you have any questions about our Privacy Policy, have a complaint about a breach of your privacy or if you have any query on how your personal data is collected or used, please email your request to ben@supercreative.io. We are not required to have a Data Protection Officer so any enquiries about our use of your personal data should be sent to the email address provided above. If you wish to make a complaint about an alleged breach of the Privacy Act or other privacy regulations and legislation, we will ask you to send us your complaint in writing to the adress above. We will respond to complaints within a reasonable period (usually 30 days).